At Alpha Fire Alarms Ltd, we are a UK-based company founded in 1991 by our present management, with a carefully selected team having over 80 years of industry experience. Our organisation has established a reputation throughout the UK, providing fire protection systems to major companies and household names. Our success is attributable to the firm commitment to quality by all our team, shown by our long-standing accreditation under the BAFE - British Association of Fire Equipment - SP203 scheme and BSI - British Standards Institute - PAS99 / 9001 / 14001 / 18001 management systems.
Our Services
We offer a comprehensive range of services to our clients, including survey, supply, installation, commissioning, maintenance, and repair of fire detection and alarm systems. Our team of experts will work closely with you to understand your specific needs and provide a tailored solution that meets your requirements.
Survey, Design, and Compliance
Our survey, design, and compliance service includes a free no-obligation survey of your premises, where our qualified Fire Detection and Alarm System designer will discuss your requirements and risk assessments and propose a custom solution. Our proposals will help ensure you're compliant with British and European Standards, Regulatory Reform Fire Safety Orders, and any local authority regulations or legislation you are required to meet as the responsible person.
Supply, Install, and Commission
We offer a wide range of fire detection and alarm systems, including addressable control panels with mimic displays and graphics packages, conventional and twin wire fire alarms, and custom-built equipment. Our qualified installation and commissioning engineers will see your project through from start to finish, using the best detection technology to protect your lives and premises.
Service, Maintain, and Repair
It is vital that all systems are regularly maintained, routinely tested, serviced, and certified by an accredited company to comply with legal requirements. We offer periodic inspection and servicing packages using our qualified engineers, who have the specialist knowledge to test, fault find, and keep your fire system working correctly.
Associated Services
In addition to our core services, we also offer associated services, including fire safety training, fire risk assessments, and emergency lighting testing. Our team is dedicated to providing a comprehensive and professional service to our clients, ensuring that all their fire safety needs are met.
Overall Experience
The reviewers have shared overwhelmingly positive experiences with the company's customer service. All reviewers have given 5-star ratings, praising the efficiency, thoroughness, and friendliness of the staff.
Customer Service
The reviewers have noted that the customer service is exceptional, with staff being very helpful and prompt in their responses. They have also appreciated the efficient and thorough nature of the service, making it a pleasure to deal with.
Staff
The reviewers have highlighted the friendliness and helpfulness of the staff, with one reviewer mentioning that everyone they met was "so pleasant and helpful". Another reviewer noted that the staff were respectful of their procedures during the Covid-19 pandemic.
Products
While the reviewers did not discuss the specific products they purchased, they did mention that the products were excellent.
Conclusion
The reviewers have had excellent experiences with the company's customer service and staff, making it a pleasure to deal with.
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